null Skip to main content

Return Policy

Shipping & Return Policy

Shipping Policy

We take great care in preparing and shipping every order to ensure your items arrive fresh, safe, and beautifully packaged.

Order Processing

  • Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • During peak seasons and holidays, processing times may be slightly extended.

Shipping Methods & Delivery Times

  • We ship using trusted carriers to ensure timely and reliable delivery.

  • Delivery times vary based on your location and the shipping method selected at checkout.

  • Once an order has shipped, tracking information will be provided via email.

Shipping Accuracy

  • Please ensure all shipping information is entered correctly at checkout.

  • We are not responsible for delivery delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Return & Refund Policy

Due to the perishable and consumable nature of our products, we do not accept returns.

However, your satisfaction is extremely important to us, and we stand behind the quality of everything we ship.

Damaged or Unsatisfactory Orders

If your order arrives damaged, defective, or does not meet our quality standards, we are happy to make it right.

You may be eligible for:

  • A full refund, or

  • A replacement product sent at no additional cost

How to Report an Issue

To help us resolve the issue quickly, please:

  1. Contact us within 48 hours of delivery

  2. Include your order number

  3. Provide clear photos of the damaged product and packaging

Please email us at beth@nashvillefudgekitchen.com with the above information.

Non-Refundable Situations

Refunds or replacements cannot be issued for:

  • Orders delayed by shipping carriers once shipped

  • Incorrect addresses entered at checkout

  • Items damaged due to improper storage after delivery

  • Personal preference (taste, color variation, or gift change of mind)

Refund Processing

  • Approved refunds will be issued to the original payment method

  • Refunds are typically processed within 3–5 business days after approval

  • Processing times may vary depending on your bank or payment provider

Questions or Concerns

If you have any questions about shipping or your order, please contact us at:
beth@nashvillefudgekitchen.com

We truly appreciate your business and thank you for choosing Nashville Fudge Kitchen.

!